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Support & Troubleshooting

Start with the part that changed most recently: credentials, network access, schema review, or the question itself.

Troubleshooting flow​

Include this when asking for help​

  • Workspace and project name.
  • Datasource name and database type.
  • Whether you used Remote or Tunnel.
  • Request ID, if the product displays one.
  • Approximate time, timezone, SDK version, and the action that failed.
  • Any error message shown in the app.

Do not send API keys, tokens, datasource passwords, raw result rows, or customer identifiers. Prompts, SQL, filter values, and screenshots may contain customer data; share them only when support explicitly requests them through an approved channel and your policy permits it.